Refund and Return Policy

Effective Date: [10/03/2014]

At McNeely Solutions, we strive to provide the highest quality pharmaceutical and herbal products to our valued customers. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below:

1. Eligibility for Returns and Refunds

• Returns and refunds are only accepted for products purchased directly from McNeely Solutions.
• Items must be returned within 30 days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• Perishable goods, including certain herbal products, cannot be returned for safety and regulatory reasons.
• Prescription medications and custom-compounded products are not eligible for returns.

2. Non-Returnable Items

• Opened or partially used products.
• Items damaged due to improper handling or storage.
• Clearance or final sale items.
• Products purchased from third-party retailers.

3. Return Process

• To initiate a return, please contact our customer service team at [insert contact email or phone number] with your order number and reason for return.
• Approved returns will be issued a Return Merchandise Authorization (RMA) number, which must be included in the return package.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• Once the returned item is received and inspected, we will process your refund or exchange.

4. Refund Process

• Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
• Shipping and handling charges are non-refundable.
• If a product is deemed defective or incorrect, we may offer a replacement instead of a refund at our discretion.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
• We may request photographic evidence of the damage or error to expedite the resolution process.
• A replacement or refund will be issued once the claim is verified.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a product, contact our customer service team.

7. Contact Us If you have any questions about our refund and return policy, please contact us at: [Insert McNeely Solutions Contact Information

Thank you for choosing McNeely Solutions. We appreciate your business and are committed to providing high-quality pharmaceutical and herbal products.